Duties and Responsibilities: Front Desk Personnel Job in Houston

1. Documentation System Mastery: Learn and comprehend the clinic's documentation system (Tebra, formerly Kareo) used for managing patient information.

2. Patient Registration: Register new patients accurately in the clinic's system (Kareo).

3. Bilingual Communication: must be fluent in both Spanish and English to effectively communicate with a diverse patient population.

4. Professional Phone Etiquette: Answer incoming calls in a professional manner, identifying the clinic and assisting callers promptly and courteously.

5. Appointment Scheduling: Schedule patient appointments efficiently and remind them close to their appointment dates.

6. Patient Rooming: Assist in directing and guiding patients to their respective examination rooms or areas as required.

7. Insurance Verification: Verify and confirm patient insurance information accurately.

8. Payment Reminders and Collection: Politely remind patients about payments when necessary and collect copays or other service payments as required.

9. Office Maintenance: Maintain cleanliness and orderliness in the front office area to ensure a welcoming environment for patients.

10. Handling Messages: Check fax messages twice daily, notifying the provider of messages to download and save. Monitor clinic email for important messages that require immediate attention from the provider.

11. Lab Coordination: Complete lab orders, organize lab pickups as needed, and follow up on abnormal lab results. Safely store copies of abnormal lab results in the patient's Tebra account.

12. Document Management: Download and securely store patient demographic forms and other visit-related documents promptly in Tebra.

13. Vaccine Temperature Monitoring: ready to be trained on vaccines handling and storage per state guidelines. 

14. Security Checks: Ensure the back exit door is checked daily for security purposes before leaving the premises.

15. Exam Room Maintenance: Maintain cleanliness and orderliness in exam rooms for patient comfort and hygiene.

16. Workspace Management: Ensure the front desk area, including counters, desks, and reception area, always remains clutter-free and well-organized.